All cancellations and requests for refunds must be addressed in writing and mailed to WorldStrides, P.O. Box 9033, Charlottesville, VA 22906-9033. Please include the registrant's name, account number, and complete address. The refund process takes approximately four to six weeks. Exceptions to our refund policy are not made. Money is refunded to the responsible party as listed on the registration form.

First, we would encourage you to wait to cancel until you are absolutely sure your child has decided against traveling. The Full Refund Program allows you to do this without penalty as long as you notify WorldStrides prior to departure. If you have waited and wish to cancel your registration, you are provided a refund of all monies paid, less the program fee and other non-refundable fees,* as long as your cancellation is received prior to departure. The program does not make refunds in the event the trip is canceled as a result of or following an act of God, war (whether declared or not), terrorism, civil unrest, or in the event of WorldStrides' bankruptcy, insolvency, or cessation of business.

*The non-refundable deposit, fees for returned checks, late payments, handling charges, late registration fees, and merchandise purchases are not refundable.

If you, the Program Leader, school, or school administration cancel and you are not enrolled in the Full Refund Program, our standard cancellation policy is as follows:

• If your cancellation is postmarked more than 75 days prior to the group's departure, WorldStrides will retain 25% of the Base Trip Price* (there is a minimum charge of $120 if the base program price is $400 or more).
• If your cancellation is postmarked 45-74 days before the group's departure, WorldStrides will retain 50% of the Base Trip Price.
• If your cancellation is postmarked 44 days or less before the group's departure, WorldStrides will retain 100% of the Base Trip Price.
• The standard cancellation policy is based on the originally scheduled trip dates. This policy does not apply in the event of WorldStrides' bankruptcy, insolvency, or cessation of business.

*(Base Trip Price=Base Trip Price as stated on the registration letter or as revised per the Program Leader and their Account Manager.)

The Full Refund Program is offered for your convenience and protection. The program provides you a refund of all monies paid, minus the program fee and other non-refundable fees* (see your registration form), if you find it necessary to cancel at any time prior to departure for any reason.

The Full Refund program is offered for a fee (listed on the back of on your registration form). All registrants are automatically enrolled at registration and have the option to refuse enrollment.

The program does not make refunds in the event the trip is canceled as a result of or following an act of God, war (whether declared or not), terrorism, civil unrest, or in the event of WorldStrides' bankruptcy, insolvency, or cessation of business.

*The non-refundable deposit, fees for returned checks, late payments, handling charges, late registration, and merchandise fees are not refundable.

Most registrants are offered two payment options:

1. Pay off the remaining balance in full within 30 days of registration
2. Follow an easy payment plan to spread out your payments
3. Enroll in EZ Pay, an automatic monthly withdrawal of funds from your bank account based on your payment plan.

All registrants must have paid for their trip in full at least 75 days prior to departure (for some programs, payment in full may be required earlier).

*Because each registrant has a unique payment plan, we strongly recommend that you call our Customer Service Department toll free at 1-800-468-5899 for details about your payment plan.

There is a processing fee of $6.00 for each partial payment set up for your child's trip.

All payments are required and must be submitted by the due date indicated on your invoices. Beginning with 2009 travel, late payments are assessed a $15.00 fee for each payment submitted after the date indicated on the invoice. If you do not recall when your next payment is due, contact our automated Customer Service answering system 24 hours a day, toll-free at 1-800-468-5899. Using your account number, you will be able to check your current balance, your last payment submitted, and details about future payments including due date and amount.

A $60.00 late fee is added to your account if your balance is not paid in full by the final payment deadline stated on your invoice (usually 75 days prior to departure.) In addition, the trip participant is placed on a waitlist, and accommodations are not guaranteed. All payments received after the final payment deadline must be in the form of a cashier's check, money order, or credit card (no personal or business checks). If you find it necessary to pay after the deadline, please contact one of our Customer Service Representatives toll free at 1-800-468-5899 to confirm the status of your child's registration.

Fundraising money from the school is due in our office by the final payment deadline (75 days prior to departure). WorldStrides recommends that you mail all fundraising proceeds at least 100 days prior to departure to meet this deadline.

All refunds process in four to six weeks from the date of your written cancellation request.

To view your account balance or to make an online payment, please click on the link below and enter your account number.

www.worldstrides.org/register

You can register three easy ways:

1. Register online at www.worldstrides.org/register
2. Contact our Customer Service Department at 1-800-468-5899
3. Complete and return your registration form (attached to the letter given by the teacher/educator leading your child's trip)

There is always a chance that space may still be available and there is no risk to register if you are placed on a waitlist. For faster service, register online at www.worldstrides.org/register or call toll-free 800-468-5899. Otherwise, please contact the Program Leader for a registration form. We will do our best to accommodate you. If your child's program is leaving in less than 75 days: (1) full payment is required with your registration, and (2) your child is automatically placed on a waitlist until it is determined whether a bus seat and/or airline seat can be secured. In the rare instance space does not become available, you will receive a full refund. If your child registers after the group's final payment deadline, a late registration fee (10% of the trip cost) is added to the base trip price.

Yes. Contact our Customer Service Department toll-free at 1-800-468-5899 Monday through Friday (except holidays) from 8:30 am to 7:00 pm (Eastern). Please note that you can also register online at www.worldstrides.org/register.

Due to the nature of group airline ticketing, frequent flyer mileage can not be used on WorldStrides programs.

Please check with your child's Program Leader for this information. This person will have the most recent counts.

Due to the nature of group travel, we are unable to change any aspect of the flight, including departure and return flight times and destinations.

We use all major carriers. American, United, Northwest, Southwest, and US Airways are our top carriers.

You will receive a program information letter from WorldStrides or your Program Leader containing specific details approximately two weeks prior to departure. This letter covers the flight schedule, as well as hotel and sightseeing information. All airline tickets are sent directly to the Program Leader.

WorldStrides can usually accommodate special diets if given advance notice. Please contact your child’s Program Leader and make him/her aware of any special dietary requirements prior to the program.

Students enjoy full American breakfasts at the hotel or at a local restaurant. Groups eat fast food, food court, or cafeteria-style lunches while touring and are also provided dinners. In some cases, lunches may or may not be included in the program price. See your registration letter for more details.

Most students get to choose their own roommates at the discretion of the teacher. Ultimate approval of all roommate selections rests with the Program Leader. Students are placed four to a room with double beds in each room. Our Westward Adventure students sleep four to a tent/cabin on individual bunks.

All of our hotels are nationally recognized chain hotels such as Marriott properties, Holiday Inn, Hampton Inn, Hilton, Sheraton, or comparable. Each hotel has been chosen for its cleanliness, hospitality, and safe location. Our hotels are “student friendly” and rated by the teachers leading trips every year. Students on Our Westward Adventure programs get to experience life as an early settler: camping in tent cabins, eating around a campfire, and learning to live in the great outdoors.

Due to the nature of group travel, we are unable to offer land-only packages. Our trips are purchased as an all-inclusive package for group travel only. We do not offer individual arrangements.

The medical and behavior forms can be found by clicking on the following link: http://www.worldstrides.org/parent_place/travel_program.asp

Once you have accessed this page, select your destination and then select 'Download More Information'.

To view the packing list, please click on the following link: http://www.worldstrides.org/parent_place/dc_packing.asp.

Once you have accessed this page, select your destination and then select 'Packing List.'

Once finalized, the itinerary is sent directly to your Program Leader. It will be distributed at his or her discretion.

You will receive a program information letter from WorldStrides or your Program Leader containing specific details approximately two weeks prior to departure. This letter covers the flight schedule, as well as hotel and sightseeing information. All airline tickets are sent directly to the Program Leader.

When you joined the MyTrip website, we sent you an email with a link to activate your account. If you did not receive the email, it may have been directed to your Junk Mail folder. If you did not receive the email or cannot find it, you may request a new activation email by clicking on this link:

https://mytrip.worldstrides.org/stu_forgot.php

Go to http://mytrip.worldstrides.org and click on the 'Edit My Account' link at the bottom of the page to change your email address or password for MyTrip.

You may request your password be automatically emailed to you by clicking on this link:

https://mytrip.worldstrides.org/stu_forgot.php